Prime Slots Terms and Conditions

Our operator

Skill on Net Ltd operates Prime Slots. The company is registered in Malta as C50024 and holds Gambling Commission of Great Britain account number 39326.

Registration and age checks

Give us complete and accurate registration information, including your address and contact email, and keep it current. We use automated and manual age checks. Any account opened by someone under 18 is closed immediately.

Verifying your details

Before you deposit or play, we try to verify your registration information automatically. If this does not succeed, submit identification and a recent utility bill and wait until verification is complete.

Send those documents through Upload Docs in My Account or Personal Area. We do not accept verification paperwork through other routes. An account may remain suspended while required documents are missing.

Depositing funds

Deposits become available after the payment processor confirms them, except for wire transfers. You can then use the credited funds for real-money play. Money obtained unlawfully must not be deposited.

Withdrawing with a bonus

A bonus can still be active when you decide to withdraw. However, proceeding requires you to cancel all of the bonus balance and any winnings derived from it. You can cancel it in your personal area.

For a wire withdrawal, the charge is £10. We waive that charge when the transfer exceeds £500. Applicable charges are taken before processing and can change.

Account enquiries and complaints

Contact Customer Support using the address associated with your account and include your username. We may ask for further identification. Write directly to support rather than replying to automated payment or bonus messages, as those replies are not accepted correspondence.

If support cannot resolve your issue, you can ask a supervisor or manager to investigate. We will contact you with the outcome within 96 hours.