Prime Slots Privacy Policy
Information for your account
We may collect your name, contact details, address, age information and payment details. Verification can also require identity paperwork, employment details, income and other financial records. Browsing and account activity provide further information about how you use our services.
Account services and required checks
We use personal information to create and operate accounts, handle payments and carry out withdrawal checks. These activities fulfil our service agreement and regulatory duties. Identity, age, safer-gambling and money-laundering checks also help us meet our obligations.
Registration checks may involve external organisations or public bodies. We retain their results, including checks for people who have requested that they must not be allowed to gamble.
Providers working with us
Specialist providers may handle payment verification, affordability checks and marketing campaigns for us. We give each provider the information its work requires. Our agreements require protection of that information and use in line with our instructions.
We may also use information to investigate breaches, answer lawful requests and meet legal requirements.
Safer-gambling information
We participate in GamProtect and its Single Customer View scheme to help identify people at risk of gambling harm across participating operators. The information exchanged serves protective action, rather than advertising or commercial activity.
We do not include betting histories, patterns of play, self-exclusion details or our internal safer-gambling indicators in that exchange. We limit the shared information to what the scheme needs.
This processing relies on legitimate interests and, where special-category information is involved, substantial public interest. Records kept for the scheme may need a different retention period from ordinary account records.
Keeping and transferring records
How long we retain information depends on its purpose and the duties attached to it. Financial, gambling, tax, dispute and audit requirements can mean keeping records after you stop using your account. Once the relevant reasons end, we delete the information securely or make it anonymous.
Transfers outside the UK and European Economic Area require appropriate protection. Safeguards for scheme-related transfers can include contractual terms recognised under UK data-protection law.
Raising a privacy request
Contact Customer Support with your privacy question. We may verify your identity before releasing records or acting on a request. You may ask for processing to be restricted in circumstances such as disputed accuracy or information needed for a legal claim.
Some requests can be limited by legal duties or the need to protect people from gambling harm. If we cannot fulfil a request, we explain the reason where the law permits. You can also raise a complaint with a supervisory authority, including the Information Commissioner's Office.